Video guide
Cut off a hair sample
The hair needs to be freshly washed and without any styling products or dyed more than 4 weeks prior.
Cut off one or several strands of hair at the roots from the back of your head.
If you have a short hairstyle it is best to cut off the hair along the hairline from the back of your head.
Check if you have a sufficient size hair sample
Required length of the hair strand: 4-5 cmrnRequired thickness of the hair strand: approximately 0.5 cm
The hair sample can consist of several smaller strands of hair cut from the hairline.
If you have short hair on the back of your head then 1 tsp of hair is enough.
Prepare your hair sample for shipping
Put the hair sample in an envelope or wrap it in a clean paper sheet.
Indicate the direction of the hair growth by putting an arrow on the longer strand (from the root to the tip).
Important: write your email address and myYlem login on the envelope.
How to send us your a sample?
Shipping address:
125009, Moscow, Tverskaya st., 9, office 2, ILEM LLC “YLEM”
Shipping address:
Russia 123112, Moscow, Presnenskaya nab. 12, federation east tower, 37th floor, office 12. Ylem
Opening hours of the hair collection point:
Monday-Saturday from 09:00 to 19:00. Sunday is a day off
There are several ways to send hair for analysis:
* We recommend sending mail as a registered item (with a track number)